We strive to provide a high-quality IPTV service and ensure customer satisfaction. However, if you are not fully satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.
2. Eligibility for Refunds
Refund requests must be submitted within 7 days of the original purchase date. To qualify for a refund:
- The service must not have been heavily used
- The issue must be related to service quality or technical problems
- You must contact our support team with a valid reason
3. Non-Refundable Cases
Refunds will not be granted in the following situations:
- Incorrect device setup or lack of technical knowledge
- Poor internet connection or insufficient speed
- Change of mind after successful activation
- Violation of our Terms & Conditions
4. Refund Process
To request a refund, please contact our support team with your order details. Once your request is reviewed and approved, the refund will be processed within 5–10 business days to your original payment method.
5. Service Issues
If you experience any issues, we strongly recommend contacting our support team first. Most problems can be resolved quickly without the need for a refund.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be updated on this page.
7. Contact Us
For refund requests or questions, contact us at:
Email: info@iptvsouthafrica1.co.za